About us

Shipping Guide

What types of products are embargo in express delivery?

Imitation brand, liquid, powder, food, fresh produce, pharmaceuticals, corrosives and other contraband products.

What is the UK / US / DE Direct service delivery and shipping time?

Orders will be shipped within 1 - 3 business days after receipt of your confirmed payment. The UK / US direct service delivery time is 3 to 5 business days.

What shipping methods do you offer and what is the estimated delivery date? Where can I check the delivery status of my order?

AIRMAIL
Delivery speed: 7-14days.
The shipping method will be via Hongkong POST or China Post. The delivery service is the local post office such as USPS.


AIRMAIL WITH TRACK NUMBER
Delivery speed: 7-14 days.
The shipping method will be via Hong Kong Post or China Post. The delivery service is the local post office such as USPS.
And it has a track number. You can track the status of the order on: http://www.17track.net/index_en.shtml or on your local post office site


EMS EXPRESS
Delivery speed: 5-10 days. Follow-up website: http://www.ems.com/
The shipping method will be via EMS express from China POST.


DHL
Delivery time: 3-5 days. Follow-up website: http://www.dhl.com/


I did not receive my package 20 days after the expedition.

Your package is probably delayed due to an unexpected situation. Please wait a 5-10 business days more. If the package still does not arrive
please contact us: service@hismith.fr

We offer a return on investment service for each buyer. If you do not receive the goods / items within 45 days of your payment, you can open a dispute,
we will issue the full refund without any excuse. However, we sincerely hope you can repay if you eventually get the goods / items after 45 days.

Why did I ask for a CPF number? (Brazilian customers)

Our customers in Brazil have informed us that for international shipments, all individuals are expected to indicate their "CPF" number on invoices and
companies are required to include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, be sure to provide the correct number "CPF" or "CNPJ" so that your package can
Clear Customs.

How do I calculate the shipping cost?

You can check the shipping charges you have to pay on the shipping basket page. Please select the country and the states in which you are located. We provide several
shipping methods for your reference.


Is there any additional cost in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your country of destination. Additional charges for taxes or customs
the authorization must be taken over by the consignee; we have no control over these fees and can not predict what they can be. Customs and tax policies
vary considerably from one country to another; you should contact your local customs office for more information. Where customs clearance procedures are
required, this may result in delays beyond our initial delivery estimates.

Please note that we are unable to list the items as a gift or write an amount less than the actual price of the product on the customs forms.

Why is my order tracking information not available online?

For registered air mail, tracking information takes 5-7 business days from the time of shipment to update online. Please try to follow your order after 7
working days to get your package status.
For express shipping, tracking information is available within 1-3 business days after the parcel has been shipped.
If tracking information is not available within this timeframe, please contact service@hismith.com to get help from our customer service.