You are responsible for entering the correct shipping address when checking out with our online cart system. Our fulfillment system utilizes the same information to process shipping labels. In the event you enter the wrong address you "the user" will be responsible for address correction fees or for non-receipt of merchandise due to inaccurate information. This includes apartment numbers, suite number and route boxes.
We are happy to ship international orders to Australia , Canada , Denmark , Finland , France (Includes Monaco) , Germany , India , Italy , Japan , Netherlands , United Kingdom , United States . Prices are given in EUR and will be converted to your currency by your local bank or credit card company. Any customs charges that may occur are the responsibility of the customer. You are responsible for knowing the laws of your country. Any packages that are rejected by customs will be abandoned and no credit will be issued. Please be certain that the products you order are legal in your country before placing your order. International orders are shipped via FedEx International Economy and International Priority which tends to be a bit more expensive than other methods. In our opinion the service is more reliable and offers the customers online tracking of the package from our door to your door.
We realize there may be some cases when an order may need to be cancelled. If you need to cancel an order, we require that you contact us via Email for a cancellation number. Orders cannot be cancelled once your package has shipped. All cancelled orders will be charged a 30% processing fee.
Although we try our best to have all items in our catalog in stock at all times, occasionally we encounter situations where a third party cannot supply us with a particular product or materials as soon as we would like them to. Machine orders may also be heavier than normal. In such situations, we will ship all available items to you upon receipt of your order and then we ship the back-ordered item or items as soon as possible without additional shipping charges. We do not back order items for International Customers. In the event you order an item that is not in stock we will notify you by email.
We are confident in our product, we offer the best warranty in the industry on all of our fucking machines. Please review our IronClad Warranty program.
Due to the nature of the products we sell we DO NOT TAKE RETURNS for any reason. No refunds are provided for any reason. If an item is deemed defective we will replace the item with the same exact item for a period of 7 days of the orders receipt. Our return policy is strict so you can feel confident you are receiving brand new merchandise and we are able to continue to offer the lowest prices in the industry.